You want to get the most out of your Vyaire investment?
Let us help!
Breath easy knowing your Vyaire products are cared for by our expert team of service professionals.
Why in-person? Respiratory Diagnostics Support is just what the clinician ordered.
We rest only when we know you are taken care of and satisfied completely.
You only earn revenue when your equipment is operational.
That's why our support isn't only available by phone.
And why we send well-trained Vyaire service team members - some with as many as 20 years' experience - to support our customers and equipment.
In fact, many are registered respiratory therapists, exercise physiologists, biomedical professionals, certified instructors, project managers, and IT systems specialists - some of whom were once Vyaire customers themselves!
We Are Committed to Protecting Your Investment
At Vyaire, we prioritize customer success and satisfaction by providing multi-level, hands-on support from experienced professionals, helping to ensure the reliability and optimal performance of its respiratory diagnostics equipment.
- Avoid unexpected expenses All programs provide repair coverage for major system components, monitors and printers.
- Receive expedited shipping for parts and priority scheduling for on-site service Vyntus Protect customers take top priority. Our goal is to get parts and a technician to you fast, especially when your system is down.
- Save on frequently used parts and services When fully leveraged, the program discount will deliver savings per program year.
Professional Services
Professional services including integrating equipment with your network database or EMR, improving workflows, customizing reports and predicted and software agreements.
You like choices, yes? Good. Pick the program that's right for you.
Service solutions designed to fit the scale and needs of your organization.
Protect Basic
Protect your investment with coverage for major system components, discounts on minor components, labor and more.
Protect Advanced
Gain budget protection with coverage on major components and routine replacement parts, and discounts on minor components, labor and more.
Protect Premium
Eliminate unexpected expenses with coverage on major and minor parts, spare parts and routine replacement parts.
Choosing a Program
Choose from three Protect Service Programs to cover your Vyntus™ equipment, including accessories like bikes, treadmills and ECGs.
Major system component coverage for repairs
Computer, monitor, printer, keyboard, and mouse coverage for repairs
Minor system components and spare parts coverage for repairs
10% off list
10% off list
Routine replacement parts
10% off list
Expedite shipping for urgent parts needs
Ground shipping for routing/non-urgent parts needs
Phone & web-based support by factory-trained, certified Tech Support specialists for remove troubleshooting & guide solutions
Travel and on-site support by factory-trained, certified Field Service Technical for repairs
10% off list
10% off list
Travel and on-site support by factory-trained, certified Field Service Technical to complete System Quality Certifications
25% off list
25% off list
25% off list
Priority Field Service scheduling and on-site response when your system is down
2-5 Business Days
2-4 Business Days
1-2 Business Days
Biomed Technical Training Tuition
35% off list
35% off list
35% off list
Detailed Service Report provided following on-site service visits
Our trainer did a wonderful job of making us feel more comfortable with the equipment. This training was very beneficial for everyone in the class. He was very knowledgeable and patient with answering all of our questions.
- Post training survey respondent
In-Person Training
Vyaire Medical offers extensive training programs to meet respiratory care provider educational needs with classes applicable for mid-sized biomed teams, and large hospital networks. Classes can be delivered onsite or at the Vyaire headquarters training facility in Mettawa, Illinois or Hochberg, Germany. Training programs are created based on direct customer input and designed to meet the unique demands of busy healthcare professionals.
- Optimal Student-to-Instructor Ratios You've got new equipment. Let's get it operational quickly and efficiently!
- Flexible Scheduling Seasoned Vyaire instructors deliver training uniquely designed to meet the demands of busy healthcare professionals
- Hands-On Experience Instructor led comprehensive hardware and software training with hands-on time for practical experience
- Training for Busy Healthcare Professionals Seasoned Vyaire instructors deliver training uniquely designed to meet the demands of busy healthcare professionals
Questions? Get In Touch!